Foam Roofing and Reflective Coatings: A 98% Customer Satisfaction Record

When you talk about contractor reliability and performance in any industry, the sad truth to this question is, “not many.” There is one particular company that stands out, however. They are located in the hot, sweltering and extreme climate zone of the Southwestern United States, and they have been installing millions of square feet commercial foam roofing and coatings, foam insulated wine tanks, commercial/ industrial roofing and epoxy / urethane flooring systems for decades.

Phoenix Coatings, Inc. is headquartered in Madera California. They are one of the very few and elite roofing company’s that have obtained ALPHA CONTRACTOR status from Arizona State University Del E. Webb School of Construction College of Engineering and Applied Sciences under the Alliance for Construction Excellence (ACE).

To be considered an "Alpha" Contractor, we must maintain a minimum of 98% customer satisfaction and 98% roofs that don't leak, states Tom Burk, the company’s President.

According to Phoenix Coatings, they are one of only 14 polyurethane foam contractors in the United States to receive this recognition and acclaim for total quality performance, post-installation service, and customer satisfaction. This is a very impressive credential in today’s world.

In order to virtually guarantee your roof’s performance today, you not only need an experienced and credentialed roofing contractor, you need high quality roofing products that outperform traditional materials. One such system, that Phoenix Coatings specializes in is, Sprayed Polyurethane Foam top coated with Elastomeric Reflective Coatings.

Sprayed in Place Foam adheres directly to the substrate and reduces expansion and contraction of the building structure. The monolithic foam roof membrane seals completely. No seams to split, no breaks in the membrane, no flashing to come loose.

A significant and growing number of roofing professionals consider Urethane Foam to be the best commercial insulation available with its remarkable R factor of 6.5 per inch. Foam is fully tested and approved for the UL CLASS A, fire rating and ICBO approved.

Spray Foam is a closed cell material and is resistant to the transmission of water. Since all seams, joints and layers are eliminated with this sprayed-in-place urethane foam and elastomeric coating roofing system; water cannot enter and transmit through the system. This eliminates one of the major contributors to roofing problems - water intrusion through layered, seamed systems

No other roofing system can offer all of the advantages of spray foam and coatings. It eliminates the mechanical problems associated with conventional roofs and sheet goods systems. Flat roofs, or geometrically complex shapes are easily handled with urethane foam and coatings.

In short, sprayed-in-place urethane foam and elastomeric coatings eliminate all of the problems associated with conventional roofing while providing the best energy efficient, high performance, long term lightweight roofing system.

Since 1994, the Performance Based Studies Research Group (PBSRG) at Arizona State University Del E. Webb School of Construction College of Engineering and Applied Sciences has researched and developed a tool to assist Clients/Owners in selecting high performing vendors, products, or services. The Performance Information Procurement System (PIPS) is a best-value selection process that can be used to purchase any type of product or service. The process has been tested on hundreds of projects, resulting in extremely high customer satisfaction (98%).

The PIPS best-value process provides clients with a tool to assist them in making an informed decision based on performance information (and not based solely on price or marketing information). The selection process has three major stages that include: identification of the potential best-value vendor, requiring the vendor to pre-plan, and forcing the vendor to manage the project using a risk minimization tool after the award has been made.

In 2005, the USCG hired an IDIQ contractor to perform roofing maintenance on a building located at Coast Guard Island Alameda (Oakland, CA). The roof was approximate 55,000SF, and the only requirement was to waterproof the roof for the longest possible period of time (within the provided budget). The IDIQ ran a best-value process to hire the highest performing roofing contractor within the USCG budget.

Various factors were analyzed, including: Past Performance Information on both the contractor and manufacturer, warranty information, cost, schedule, and a risk assessment of the project. Phoenix Coatings was chosen for the project through the program selection criteria.

Of particular interest is the level of pre-job planning and roof specimen physical testing that Phoenix Coatings performs. Laser transit analysis of the roof surface allowed them to map out high and low spots to properly fill and slope. They conducted roof wide moisture analysis using test gages to identify areas in need of further tear-off and maintenance before application. It is these types of extra effort quality procedures that put Phoenix Coatings at the top of their game with a 100% customer satisfaction rating.

According to PBSRG reports, Phoenix Coatings completed the project on time, with no change orders, and met the satisfaction of the USCG personnel.

Alpha Contractor: Phoenix Coatings, Inc. Madera California

Project: United States Coast Guard Alameda Island California

Size/Location: 52,000 sq. ft. - Buildings 50 & 51

Existing Roof: Tar & Gravel

Foam: BASF Elastospray 81302

Coating: Neogard 7419 Aromatic Base Coat and 7443 Top Coat

The complete Job Profile can be viewed HERE.

http://www.pbsrg.com/pipsNEW/casestudies/uscg/index.html

PBSRG company report can be viewed HERE:

http://www.pbsrg.com/research/alpha/PLines/phoenix_coatings.htm

More info on PIPS:

http://www.pbsrg.com/pipsNEW/overview/index.html

It is no wonder that Phoenix Coatings has achieved this status level for professional roofing, re-roofing, and coatings applications. Just one look at their management team, experience level, and customer list provides a fairly solid view as to why and where this drive for excellence comes from.

Tom Burk, President and CEO of Phoenix Coatings, Inc. is a businessman and active leader in local charity programs and community services. Since 1997 Phoenix Coatings has hosted the ”Phoenix Coatings Tournament of Dreams” benefiting Make a Wish Foundation and has raised over $130,000 for charity . Tom has also served on the board of directors for the Make a Wish Foundation and the State Center Community College Foundation and is a past president of the Madera Kiwanis Club.

Mr. Burk is also a member of the Alumni Association of The Roofing Industry Educational Institute (RIEI). Phoenix Coatings, Inc. holds Master Applicator Certificates with Resin Technology Co., National Coatings, General Coatings, Conklin Company and is a Licensed Applicator with Neogard, a division of Jones Blair Company. For five years Mr. Burk was on the faculty of the Accreditation Committee for the Spray Polyurethane Foam Association (SPFA) and instructed the two day seminar on Project Management.

Craig Opel, Vice President of Operations, founded Dynathane Inc in 1981, a Polyurethane Foam Insulation and Coatings Contractor on Anhydrous Ammonia Storage Tanks, Wine Tanks, Petrochemical and Refining Vessels. The company was very active in industrial painting and coatings work as well. He sold the assets of Dynathane in 1990 and has been with Phoenix Coatings, Inc. since 1992.

Phoenix Coatings with an impressive Alpha Contractor Program Rating, management team, customer list and product line has performed work for clients in a diverse group of industries such as:

Every other year the PBSRG randomly selects 50 of Phoenix Coatings’ clients and inspects their roofs. These are completely independent and third party inspections. The results and the company speak for themselves.

More info about Phoenix Coatings:

Contact: Tom Burk

Phoenix Coatings Company, Inc.
19893 Berenda Blvd
Madera, CA 93638
Phone: (559) 675-8122
Fax: (559) 673-2571
Email: tburk@phoenixcoatings.com
Website: http://www.phoenixcoatings.com

Specialists in Engineering & Application of:

POLYURETHANE FOAM, DECKCOATINGS, PONDLINERS, SECONDARY CONTAINMENT, ELASTOMERIC COATINGS, THERMAL BARRIERS,

EPOXY, POLYUREA AND POLYURETHANE FLOORING, WATERPROOFING and SANDBLASTING